Frequently asked questions
Can I request cancellation?
Cancellation may be requested before dispatch. Contact us with your order reference so we can check the status and explain the applicable next steps.
Can I order from outside India?
Contact +91 98298 43984 with your country and preferred piece so we can confirm shipping availability and destination requirements.
When will my order be dispatched?
The current dispatch target is 3–5 business days after payment confirmation. Delivery transit time is separate and depends on the destination and service.
How is the buyback value calculated?
Buy Back / Exchange is 60% of the total product price; Damaged Pieces are valued at 40% of the total product price. At ₹90,000, the respective values are ₹54,000 and ₹36,000.
What purity is stated for these pieces?
The supplied collection is described as 91.6% Hallmarked Jewellery. Ask us for the individual piece’s hallmark details and confirmed weight before purchase.